Workshops and Presentations
Joe is an experienced speaker and workshop presenter on a wide variety of subjects. He has appeared as the featured speaker at national and international library conferences and regularly presents workshops and seminars on topics such as:
- Strategic Planning and Management
- The Library Balanced Scorecard
- Exploring New Strategies for Service Delivery
- Measuring for Results (for public libraries)
- Determining and Communicating the Value of the Special Library
- Assessing the Academic Library
- Evaluation of Library Services
- Measuring Customer Satisfaction
- Developing a Valuable Technology Plan
Each of Joe’s workshops is tailored to meet the needs of the library or organization sponsoring the program. A suggested presenter’s set-up includes:
- Side table
- Computer with PowerPoint
- Data projector and screen
- Lavaliere microphone – only needed if the audience is larger than 40 or the acoustics are particularly bad
Workshop Presentations
Listening to the Customer
American Library Association, Boston January 2016
This workshop discussed why listening to customers is so critical and then focuses in detail on who your customers are and segments them by use and reasons for use. The experiences of two libraries, the Hamilton (Ontario, Canada) and the Sacramento Public Library of using LibSat were explored and the benefits to library staff were articulated.
Adding Value: The Secret Sauce
Public Library Association Conference, Denver, April 2016
Public Library Association Conference, Denver, April 2016
Corporate Libraries: Adding Value in the Workplace
Special Libraries Association
San Diego, CA
June 11, 2013
Special Libraries Association
San Diego, CA
June 11, 2013
| Presentation Slides |
The Value of the Academic Library
The American Library Association Conference, Anaheim, California
June 22, 2012 hosted by Counting Opinions
This half-day workshop discussed the concepts of value, the value of information, the value of information services and concluded with the many ways you can attempt to place a value on the academic library.
The American Library Association Conference, Anaheim, California
June 22, 2012 hosted by Counting Opinions
This half-day workshop discussed the concepts of value, the value of information, the value of information services and concluded with the many ways you can attempt to place a value on the academic library.
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JRM Consulting Inc.
5421 Kipling Ln, Carlsbad, CA 92008
760 930 9223
Joe AT JoeMatthews DOT Org
5421 Kipling Ln, Carlsbad, CA 92008
760 930 9223
Joe AT JoeMatthews DOT Org
