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Peer-Review Articles

Assessing Outcomes And Value: It’s All A Matter Of Perspective. Performance Measurement and Metrics, 16 (3), 2015, 211-233.
 
Adding Value: Getting to the Heart of the Matter.  Performance Measurement & Metrics, 14 (3), 2013,162-174.
 
Valuing Information, Information Services, and the Library.  portal: Libraries and the Academy, 13 (1), 2013, 91–112.
 
Assessing Library Contributions to University Outcomes: the Need for Individual Student Level Data.  Library Management, 33 (6/7) 2012, 389 – 402.
 
Assessing Organizational Effectiveness: The Role of Performance Measures. The Library Quarterly, 81 (1), January 2011, 83-110.
What's the Return on ROI? The Benefits and Challenges of Calculating Your Library's Return on Investment. Library Leadership & Management, 25 (1), 2011, 1-14
Evaluating Summer Reading Programs: Suggested Improvements. Public Libraries, 49 (4), July/August 2010, 34-39.
The Library Balanced Scorecard, in The PLA Reader for Public Library Directors and Managers. Kathleen M. Hughes (Ed.). New York: Neal-Schuman Publishers, 2009.

Customer Satisfaction: A New Perspective. Public Libraries, 47 (6), November/December 2008, 52-55.

Joseph R. Matthews. The Library Balanced Scorecard: Is It In Your Future?  Public Libraries, 45 (6), November 2006, 64-71

  The Balanced Scorecard in Public Libraries: A Project Summary.  Proceedings of the Academic Library Assessment Conference held in Charlottesville, VA 25-27 September 2006.  Washington, DC: Association of Research Libraries, forthcoming.

  Determining and Communicating the Value of the Library.  Information Outlook, 7 (3), March 2003, 26-31.

  The Value of Information: The Case of the Library Catalog.  Technical Services Quarterly, 19 (2), 2001, 1-16.

The Value of Information in Library Catalogs.  Information Outlook, 4 (7), July 2000, 18-24.

  Time for New OPAC Initiatives: An Overview of Landmarks in the Literature and Introduction to WordFocus.  Library HiTech, 15 (1-2), 1997, 97-109

  The Online Catalog: Time to Move Beyond the Boundary of a “Catalog”! in Think Tank on the Present and Future of the Online Catalog: Proceedings.  Noelle Van Pulis (Ed.).  RASD Occasional Papers, Number 9.  Chicago: American Library Association, 1991, 5-16.

Suggested Guidelines for Screen Layouts and Design of online Catalogs, in Public Access Online Catalogs.  Karen Markey, Issue Editor.  Library Trends, 35 (4), Spring 1987, 555-570.

The Graphical User Interface (GUI) in Library Products. Part 1: Microcomputer-based Integrated Systems, Additional Evaluations.   Library Technology Reports, 33 (1), January-February 1997, 5-41.

  ___ and Mark R. Parker.  Local Area Networks and Wide Area Networks.  Library Technology Reports, 31 (1), January-February 1995, 5-110

The Distribution of Information: the Role for Online Public Access Catalogs.  Information Services & Use, 14 (2), 1994, 73-78.

The Effective Use of Consultants in Libraries.  Library Technology Reports, 30 (5), November-December 1994, 745-814

Do You Need an RFP?  College & Undergraduate Libraries, 1 (2), 1994, 55-64.

___ and Mark R. Parker.  Microcomputer-Based Automated Library Systems New Series, Part 2. Library Technology Reports, 29 (3), May-June 1993, 309-453.

___ and Mark R. Parker.  Microcomputer-Based Automated Library Systems New Series, Part 1. Library Technology Reports, 29 (2), March-April 1993, 149-304.

An Explosion of Micro-Based Systems.  Computers in Libraries, 11 (10), November 1991, 8-13.

  Use of Knowledge About Users in Software Development.  The Canadian Journal of Information Science, 16, April 1991, 42-45

  Microcomputer-Based Library Systems: An Assessment – Part Three.  Library Technology Reports, 27 (3), May-June 1991, 217-398.

  Microcomputer-Based Library Systems: An Assessment – Part Two.  Library Technology Reports, 26 (3), May-June 1990, .

  Microcomputer-Based Library Systems: An Assessment – Part One.  Library Technology Reports, 26 (2), March-April 1990, .

  Assistance, Workstation Options, and Intuitive Learning.  Library HiTech, 8 (1), 1990, 68-70.

  Displaying Materials in an Interdisciplinary Online World: New Approaches.  The Bookmark, 47, Spring 1989, 194-196.

  Using Computers to Enhance Cataloging Productivity, in Recruiting, Educating, and Training Cataloging Librarians: Solving the Problems.  Sheila S. Intner and Janet Swan Hill (Editors).  Westport, CT: Greenwood Press, 1989, 259-272.

  Suggested Guidelines for Screen Layouts and Design of Online Catalogs.  Library Trends, 35, Spring 1987, 555-570.

  Information Delivery Projects: The Learning Opportunities.  Library HiTech, 5, Summer 1987, 89-93.

  ___, Stephen R. Salmon and Joan Frye Williams.  The RFP – Request for Punishments; or, A Tool for Selecting an Automated Library System.  Library HiTech, 5, Summer 1987, 15-21

  Suggested Guidelines for Screen Layouts and Design of Online Catalogs, in Online Catalog Screen Displays: A Series of Discussions.  A Report of a Conference Sponsored by the Council on Library Resources at the Lakeway Conference Center, Austin Texas, March 10-13, 1985.  Joan Frye Williams (Ed.).  Washington, DC: Council on Library Resources, June 1986

  Benchmark and Acceptance Tests: Why and When to Use Them.  Library HiTech, 4, Fall 1986, 43-50.

  Boy Scouts From Missouri: The Financial and Personnel Aspects of Vendor Abandonment.  Library Journal, 111 (2), February 1, 1986, 51-54.

  Microcomputer-Based Library Systems: An Assessment.  Library Technology Reports, 22 (2), March-April 1986, .

  Turnkey Systems: High Risk for Libraries.  Library Journal, 110 (14), September 1, 1985, 133-135.

  Screen Displays for Public Online Systems, in Command Languages and Screen Displays for Public Online Systems.  Report of a Meeting Sponsored by the Council on Library Resources, March 29-30, 1984, Dublin, Ohio.  Paul Peter Evans (Ed).  Washington, DC: Council on Library Resources, March 1985, 25-56.

___ and Gary S. Lawrence.  Further Analysis of the CLR Online Catalog Project.  Information Technology and Libraries, 3 (4), 1984, 354-376.

  Gary S. Lawrence and ___.  Financial Management of Online Catalogs, in Academic Libraries: Myth and Realities.  Proceedings of the Third National Conference of the Association of College and Research Libraries, 4-7 April 1984, Seattle, Washington.  Chicago: Association of College & Research Libraries, 1984, 187-99.

  Types of Automated Systems: Choices in the Marketplace, in Automated Circulation: An Examination of Choices. Joseph R. Matthews and Kevin Hegarty (Eds.).  Chicago: American Library Association, 1984, 13-18. 

  Gary S. Lawrence and Joseph R. Matthews.  Financial Management of Online Catalogs, in Academic Libraries: Myths and Realities.  Chicago: Association of College & Research Libraries, 1984. 

    ___ and Joan Frye Williams.  The User Friendly Index: A New Tool.  Online, 8 (3), 1984, 31-35.

  Office Automation, in Crossroads: Proceedings of the First National Conference of the Library and Information Technology Association, September 17-21, 1983, Baltimore, Maryland.  Chicago: American Library Association, 1984.

  Gary S. Lawrence, Joseph R. Matthews, and Charles E. Miller. Costs and Features of Online Catalogs: The State of the Art. Information Technology and Libraries, 2 (4), December 1983, 409-16.

  ___ and Joan Frye Williams.  Oh, If I’d Only Known: Ten Things You Can Do Today to Prepare for Library Automation Tomorrow.  American Libraries,  June 1983, 408-412.

  Negotiating and Writing a Hardware Contract.  Philadelphia, PA: Auerbach Publishers, 1983, 1-15.

  Security and Automated Library Systems: A Ticking Time Bomb? Information Technology and Libraries, 2 (3), September 1983, 265-271.

  A Study of Six Online Public Access Catalogs: A Review of Findings. Submitted to the Council on Library Resources, November 1982.  Washington, DC: The Council on Library Resources.

  ___ and Joan Frye Williams.  The Four Bibliographic Utilities: Progress and Problems.  Library Technology Reports, 18 (6), November-December 1982, 609-654

  Douglas Ferguson, Neal S. Kaske, Gary S. Lawrence and Robert Zich.  The CLR Public Online Catalog Study: an Overview.  Information Technology and Libraries, 1 (2), June 1982, 84-97.

  Online Public Access Catalogs: Accessing the Potential.  Library Journal, 107 (11), June 1, 1982, 1067-1071.

  20 Qs and As on Automated Integrated Library Systems: Are They a Remedy For What AILS Your Library?  American Libraries, 13 (6), June 1982, 366-371.

  Requirements for an Online Catalog.  Technicalities, 1 (11), October 1981, 11-13.

  Understanding the Utilities.  American Libraries, 11 (5), May 1980, 262-268.

  The Four Online Bibliographic Utilities: A Comparison.  Library Technology Reports, 15 (6), November-December 1979, 665-838.

  ___ and Robert J. Smith.  Gauging the Impact of Change.  Datamation, 24 (9), September 1978, 241-248.

  A Survey of EDP Performance Measures.  Government Data Systems, 7 (4), July/August 1978, 29-32.

  Kenneth L. Kramer, William H. Dutton and Joseph R. Matthews.  Municipal Computers: Growth, Usage, and Management.  Urban Data Service Reports, 7 (11).  Washington, DC: International City Management Association, November 1971.

  Automated Library System Marketplace articles appearing in Library Journal:

1985: Growth & Consolidation.  111 (6), April 1, 1986, 25-37.
1984: Unrelenting Change.  110 (6), April 1, 1985, 31-40.
1983: Competition & Change.  109 (6), May 1, 1984, 853-860.
1982: Change and More Change. 108 (5), March 15, 1983, 547-553.
1981: Active and Heating Up. 107 (3), February 1, 1982, 233-235.


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